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Product Review: Sanyo SA 5000 Massage Chair Recliner PDF  | Print |  E-mail
Written by James Knolan   
Wednesday, 03 September 2008
This is a review of the mid range massage chair the SA 5000 by Sanyo. This review covers 5 different categories including Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. We give equal weight to each category which can earn up to 20 points. The scores of the individual categories are summed to give an overall rating of a possible 100 points. We have found this system to cover the salient points of the massage chair. Let us take a look at the SA 5000.
by JamesKnolan


This is a review of the mid range massage chair the SA 5000 by Sanyo. This review covers 5 different categories including Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. We give equal weight to each category which can earn up to 20 points. The scores of the individual categories are summed to give an overall rating of a possible 100 points. We have found this system to cover the salient points of the massage chair. Let us take a look at the SA 5000.

Warranty & Customer Service: The warranty coverage helps to reduce your risk in any electronics purchase. This gives you protection of defects from manufacturing of the product. The SA 5000 comes with the following warranty coverage: 1 year parts, 3 years roller mechanism, 1 year labor and 1 year in home technician service. We think the 1 year in home technician service is a good addition for Sanyo. We would like to see all parts covered for 3 years like the top manufacturers do. The customer service is good. Sanyo has a 24/7 call center which is technically competent. The SA-5000 earns a 15 in this category.

Comfort & Ergonomics: The SA-5000 comes with a well padded back pad on the chair back. The head support cushion is contoured and adjustable. he armrests have sufficient padding. The leg ottoman cannot be extended which may be a concern for taller users. This massage recliner was originally designed in Japan for that market and later exported to the USA. The main remote has a simple layout with one touch buttons for automatic massages. There is also a wired remote, but it has limited functionality. We give the SA5000 a 15 for ergonomics.

Ease of Use: We are always concerned with how easy a massage chair is to use. There are an ever increasing number of features and options, but the manufacturers need to make it easy to use. Everyone wants the best technology has to offer, but not at the expense of a steep learning curve. We like the Sanyo remote for the SA 5000. This is a clean and simple design. There are 4 automatic programs with one-touch buttons. If you like the massage you are getting and the area, then hit the Program Memory button and the chair will remember. This is like having additional automatic programs at your disposal. The side panel controls the lower body air system with individual controls for the lower body, calf, foot and thigh. Our rating in this category is 18.

Key Features: The SA-5000 comes with some unique technology from Sanyo. They include their GK roller systems for neck and shoulder massage. They also have a stiffness detection system integrated into the massage recliner. The GK roller system can reach out over the shoulders. It performs a grip massage that is effective to relieve tension and soreness in the shoulder and neck regions. The stiffness sensor is based on lie detector technology. It monitors your pulse and perspiration to determine areas of stiffness in the body. This is then fed into the computer which then directs the massage for those specific areas. The SA 5000 earns an 18 in this category.

Massage Therapy: This massage chair comes equipped with 4 full body automatic courses including Stiffness, Relax, Recovery and Fine. There are also 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses. Select from 5 roller width setting and 5 massage speed settings. This model also comes with an air system for the lower body. This system has 24 airbags and covers the feet, calves and thighs. There is also a multi-point shiatsu massage for targeting the lower body for a soothing and relaxing lower body massage. The massage therapy is very effective in the SA 5000 and it scores an 18 in massage therapy.

The overall rating earned by the SA 5000 is an 84/100. We like some of the new technology integrated into this massage recliner, especially the GK rollers. This provides an outstanding massage for the shoulders and neck areas. The stiffness detection sensor is interesting but requires the user to hold it during the massage. We would like to see better warranty coverage from Sanyo without having to purchase an extended warranty. This is a good quality chair and has some excellent features for a mid range massage chair.

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